{"id":4932,"date":"2020-09-13T17:57:38","date_gmt":"2020-09-13T17:57:38","guid":{"rendered":"https:\/\/www.thebrandingjournal.com\/?p=4932"},"modified":"2021-12-08T18:10:59","modified_gmt":"2021-12-08T18:10:59","slug":"how-develop-non-controversial-brand","status":"publish","type":"post","link":"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/","title":{"rendered":"Brand Evolution: How to Develop a Non-offensive Brand"},"content":{"rendered":"\n<p>Controversial branding has taken center stage this summer. Consumers are holding brands accountable, demanding companies make changes to names, campaigns, and visuals deemed overtly insensitive. <\/p>\n\n\n\n<p>In light of the powerful movement to abolish racism in all forms, many companies are finally listening to audiences and have decided to evolve their product names and visual branding.<\/p>\n\n\n\n<p>Aunt Jemima, Uncle Ben&#8217;s, Mrs. Butterworth&#8217;s, Cream of Wheat, Washington Redskins, and the Dixie Chicks are a few brands that have received an overwhelming amount of criticism for having names, logos, and images rooted in racial stereotypes and insensitivities. <\/p>\n\n\n\n<p>The feedback has prompted companies to recognize concerns and make active changes to their overall branding. Times have changed, and evolving your brand for a modern audience is the right thing to do. Additionally, failure to listen to audiences may permanently damage your brand. In fact, according to <a href=\"https:\/\/www.i-scoop.eu\/how-distasteful-ads-and-spokespersons-can-damage-your-brand\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">a study by Harris Interactive<\/a>, 35 percent of consumers will not purchase from a brand that releases an offensive ad. <\/p>\n\n\n\n<p>Brands are not siloed from the world around them and instead must adapt to our continuously evolving culture.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#Ignorance_is_Not_Bliss\" >Ignorance is Not Bliss<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#Ask_the_Audience_Then_Listen\" >Ask the Audience, Then Listen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#Create_a_Brand_Rooted_in_Substance\" >Create a Brand Rooted in Substance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#Build_a_Diverse_Community\" >Build a Diverse Community<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#In_Conclusion\" >In Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.thebrandingjournal.com\/2020\/09\/how-develop-non-controversial-brand\/#About_the_Author\" >About the Author<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ignorance_is_Not_Bliss\"><\/span>Ignorance is Not Bliss<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"\/wp-content\/uploads\/2020\/09\/Research-controversies-branding.jpg\" alt=\"Research controversies branding\" class=\"wp-image-4949\" srcset=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Research-controversies-branding.jpg 800w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Research-controversies-branding-300x150.jpg 300w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Research-controversies-branding-768x384.jpg 768w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Research-controversies-branding-380x190.jpg 380w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>With the amount of knowledge and resources at our fingertips, pleading ignorance is no longer an excuse for brands. Companies must be aware and take responsibility for how their messaging can impact consumers, especially when naming a business or product. <\/p>\n\n\n\n<p>To prevent a branding catastrophe, teams should thoroughly research and be highly aware of <a href=\"https:\/\/setup.us\/blog\/sensitivity-in-brand-messaging-during-a-crisis\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">messaging sensitivities<\/a>. Consuming news and social listening should be an ongoing practice to keep you and your team abreast of consumer sentiment. <\/p>\n\n\n\n<p>It&#8217;s essential to not only be aware of what might be offensive, but brands should also research new ways they can celebrate diversity or ignite joy during a time of such uncertainty. <\/p>\n\n\n\n<p>For example, John Krasinski launched a YouTube channel at the start of the quarantine. Some Good News was a series in which he highlighted positive video clips that were occurring in the world during a time of darkness. The logo for the show was designed by his daughters, highlighting both hope and innocence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ask_the_Audience_Then_Listen\"><\/span>Ask the Audience, Then Listen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes it&#8217;s hard to immediately know that a component to your branding is offensive. This is when audience testing becomes vital. <\/p>\n\n\n\n<p>We all have unconscious bias. When it&#8217;s not examined and unearthed, they often reveal themselves through stereotypes in names and visuals. Stereotyping was used in traditional advertising efforts to get across messages to a vast number of people swiftly. <\/p>\n\n\n\n<p>Today, this form of advertising is not only lazy. It&#8217;s generally offensive. <\/p>\n\n\n\n<p>Through proper audience testing, you can check your unconscious bias at the door and gauge whether your favorite names or campaigns resonate with audiences. As you put together your test, it&#8217;s important to consider cost, depth, and quantity. Ideally, a company should reach out to a thousand individuals. This will give your company a sizable pool to properly survey your name or branding options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Create_a_Brand_Rooted_in_Substance\"><\/span>Create a Brand Rooted in Substance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When developing your brand, it should go beyond what\u2019s \u201ctrending\u201d and looks \u201ccool\u201d. <\/p>\n\n\n\n<p>To build a brand that lasts, it\u2019s important to develop materials, collateral, visuals, and design rooted in meaning. <\/p>\n\n\n\n<p>The first step is to identify who you are as a company. Take a look at your original business plan and <a href=\"https:\/\/www.thebrandingjournal.com\/2016\/06\/brand-purpose\/\">define what your company stands for<\/a>. <\/p>\n\n\n\n<p>Evaluate your values, mission, and vision statements. Determine how this can be interpreted in your brand\u2019s tone and look. The more genuine you can be during this process, the more authentic your branding will be. <\/p>\n\n\n\n<p>Audiences care about authenticity, now more than ever. In fact, 90 percent of consumers said that authenticity is important when deciding which brands they support according to a <a href=\"https:\/\/www.stackla.com\/resources\/reports\/bridging-the-gap-consumer-marketing-perspectives-on-content-in-the-digital-age?utm_source=socialmediatoday&amp;utm_medium=article&amp;utm_campaign=data-report\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Stackla survey<\/a>. <\/p>\n\n\n\n<p>Creating a brand of substance from the beginning will resonate with customers in the end.<\/p>\n\n\n\n<div class=\"thebr-posts-end-2\" style=\"text-align: center;\" id=\"thebr-1974755757\"><div id=\"thebr-261080834\"><a class=\"advanced-image\" href=\"https:\/\/edu.thebrandingjournal.com\/ultimate-brand-building-system-marketers?utm_source=website&#038;utm_medium=banner&#038;utm_campaign=course_articles&#038;utm_content=blue_arrow\" data-bid=\"1\" data-no-instant=\"1\" rel=\"noopener\">\r\n    <picture>\r\n        <source media=\"(max-width: 991px)\" srcset=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2025\/12\/TBJ-Brand-Building-System-Blue-Arrow-300x250-1.gif\" type=\"image\"\/>\r\n        <source media=\"(min-width: 992px)\" srcset=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2025\/12\/TBJ-Brand-Building-System-Blue-Arrow-600-x-300.gif\" type=\"image\"\/>\r\n        <img decoding=\"async\" class=\"banner\" src=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2025\/12\/TBJ-Brand-Building-System-Blue-Arrow-600-x-300.gif\" alt=\"Course image\"\/>\r\n    <\/picture>\r\n<\/a>\r\n<\/div><\/div><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Build_a_Diverse_Community\"><\/span>Build a Diverse Community<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"\/wp-content\/uploads\/2020\/09\/Inclusion-diverse-community.jpg\" alt=\"Inclusion diverse community\" class=\"wp-image-4948\" srcset=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Inclusion-diverse-community.jpg 800w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Inclusion-diverse-community-300x150.jpg 300w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Inclusion-diverse-community-768x384.jpg 768w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Inclusion-diverse-community-380x190.jpg 380w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>As we mentioned before, unconscious bias may inhibit us from immediately acknowledging controversial or offensive names or branding. This is why it&#8217;s essential to build a diverse community through hiring, networking, and actively engaging. <\/p>\n\n\n\n<p>Recently, more online communities have developed specifically to address racial issues in marketing and branding. Join these groups and participate in the conversation. Don&#8217;t be afraid to ask for branding feedback, but be ready to listen to constructive criticism. <\/p>\n\n\n\n<p>Another place you can build your diverse community is through social media. Engage with customers, potential customers, suppliers, partners, and non-profits from all backgrounds. <\/p>\n\n\n\n<p>By developing a diverse network, you will only enhance the depth and reach of your brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In_Conclusion\"><\/span>In Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>What we&#8217;re witnessing with big-box retailers is a plethora of reactive as opposed to proactive change. <\/p>\n\n\n\n<p>Let&#8217;s be proactive. Let&#8217;s <a href=\"https:\/\/www.thebrandingjournal.com\/2018\/02\/ethical-branding-guide\/\">create ethical brands<\/a>.<\/p>\n\n\n\n<p>Take the time to do your research and adequately audience test before rolling out a brand name or campaign. If you already have a brand name and visuals, be sure to reevaluate its components every year. <\/p>\n\n\n\n<p>Ensure that your branding isn&#8217;t objectionable, not just through your lens, but through the lens of a diverse audience.<\/p>\n\n\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > #kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap{max-width:unset;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap{border-color:var(--global-palette3, #1A202C);border-top-width:2px;border-right-width:2px;border-bottom-width:2px;border-left-width:2px;background:var(--global-palette7, #EDF2F7);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap:hover{border-color:var(--global-palette3, #1A202C);background:var(--global-palette7, #EDF2F7);}#kt-info-box_9a3ec4-9e.wp-block-kadence-infobox{max-width:100%;}#kt-info-box_9a3ec4-9e .kadence-info-box-image-inner-intrisic-container{max-width:100px;}#kt-info-box_9a3ec4-9e .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:99.6753%;width:308px;height:0px;max-width:100%;}#kt-info-box_9a3ec4-9e .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_9a3ec4-9e .kt-info-svg-icon-flip, #kt-info-box_9a3ec4-9e .kt-blocks-info-box-number{font-size:50px;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:transparent;border-color:#444444;}#kt-info-box_9a3ec4-9e .kt-infobox-textcontent h2.kt-blocks-info-box-title{font-size:20px;font-family:'Source Serif Pro';font-style:normal;font-weight:400;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}#kt-info-box_9a3ec4-9e .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette3, #1A202C);}.wp-block-kadence-infobox#kt-info-box_9a3ec4-9e .kt-blocks-info-box-text{font-size:16px;font-family:'Source Sans Pro';font-style:normal;font-weight:400;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 767px){#kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap{display:block;}#kt-info-box_9a3ec4-9e .kt-blocks-info-box-link-wrap .kt-blocks-info-box-media{display:inline-block;max-width:100%;}}<\/style>\n<div id=\"kt-info-box_9a3ec4-9e\" class=\"wp-block-kadence-infobox\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/09\/Darpan-Munjal.jpg\" alt=\"Darpan Munjal\" width=\"308\" height=\"307\" class=\"kt-info-box-image wp-image-7721\" srcset=\"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal.jpg 308w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal-300x300.jpg 300w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal-150x150.jpg 150w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal-80x80.jpg 80w, https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal-110x110.jpg 110w\" sizes=\"auto, (max-width: 308px) 100vw, 308px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\"><span class=\"ez-toc-section\" id=\"About_the_Author\"><\/span>About the Author<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"kt-blocks-info-box-text\">Darpan Munjal is the founder and CEO of Squadhelp.com, the world&#8217;s #1 brand naming platform, and two-time Inc 500 company. He frequently contributes thought leadership content on branding, naming, entrepreneurship, and technology to major publications including Forbes and Entrepreneur.com.<\/p><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Controversial branding has taken center stage this summer. Consumers are holding brands accountable, demanding companies make changes to&hellip;\n","protected":false},"author":23,"featured_media":4947,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"Today more than ever, companies need to ensure that their branding isn't controversial, especially through the lens of a diverse audience.","_seopress_robots_index":"","om_disable_all_campaigns":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[458,3,679],"tags":[],"ppma_author":[761],"class_list":{"0":"post-4932","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-brand-image","8":"category-brands","9":"category-naming","10":"cs-entry","11":"cs-video-wrap"},"taxonomy_info":{"category":[{"value":458,"label":"Brand Image"},{"value":3,"label":"Branding"},{"value":679,"label":"Naming"}]},"featured_image_src_large":["https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Controversial-Racial-Brands-Non-Offensive.jpg",800,534,false],"author_info":{"display_name":"Darpan Munjal","author_link":"https:\/\/www.thebrandingjournal.com\/author\/darpan-munjal\/"},"comment_info":1,"category_info":[{"term_id":458,"name":"Brand Image","slug":"brand-image","term_group":0,"term_taxonomy_id":458,"taxonomy":"category","description":"","parent":726,"count":15,"filter":"raw","cat_ID":458,"category_count":15,"category_description":"","cat_name":"Brand Image","category_nicename":"brand-image","category_parent":726},{"term_id":3,"name":"Branding","slug":"brands","term_group":0,"term_taxonomy_id":3,"taxonomy":"category","description":"","parent":0,"count":40,"filter":"raw","cat_ID":3,"category_count":40,"category_description":"","cat_name":"Branding","category_nicename":"brands","category_parent":0},{"term_id":679,"name":"Naming","slug":"naming","term_group":0,"term_taxonomy_id":679,"taxonomy":"category","description":"","parent":490,"count":5,"filter":"raw","cat_ID":679,"category_count":5,"category_description":"","cat_name":"Naming","category_nicename":"naming","category_parent":490}],"tag_info":false,"authors":[{"term_id":761,"user_id":23,"is_guest":0,"slug":"darpan-munjal","display_name":"Darpan Munjal","avatar_url":"https:\/\/www.thebrandingjournal.com\/wp-content\/uploads\/2020\/09\/Darpan-Munjal-96x96.jpg","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/posts\/4932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/comments?post=4932"}],"version-history":[{"count":10,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/posts\/4932\/revisions"}],"predecessor-version":[{"id":7722,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/posts\/4932\/revisions\/7722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/media\/4947"}],"wp:attachment":[{"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/media?parent=4932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/categories?post=4932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/tags?post=4932"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.thebrandingjournal.com\/wp-json\/wp\/v2\/ppma_author?post=4932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}